Clustering and Sentiment Analysis
Understanding your customer segment is one of the major issues in business. We provide customer segmentation analysis for your customers using machine learning – clustering algorithms. Firms can provide customer specific products or services and increase their revenues by proper customer segmentation.
Sentiment analysis helps you to understand customer attitude about your firm, product or service. In Sentiment Analysis customer comments are taken as inputs and they are tagged as either positive, neutral or negative using machine learning algorithms. Finally we provide some actions to take in order to increase customer satisfaction based on analyses.